EK
ESTELLE K

1 reviews | Active since Jan 2016

04 Apr 2017, 12:28

3rd BAD experience with Vodacom in only few months time

<p>Last night vodacom deducted in excess of R12,000 from my bank account, meaning they have emptied my bank account errenously.</p> <p>This is the third bad experience I have with vodacom in only a few months time.</p> <p>Please investigate as a matter of urgency and pay back my money to my personal bank account immediately.</p> <p>This is disgusting. It results in my debit orders not being paid. What a shame !!!!!!!</p> <p>How must I survive on an empty bank account????</p> <p>Vodacom, you guys are BAD BAD BAD !!!!!</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply04 Apr 2017, 13:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Apr 2017, 15:22
Official

Hi Estelle

Kindly be advised that feedback has been sent to you via email. This matter has now been resolved.

Regards,

RJ