JVDM
JANET VAN DER MERWE

1 reviews | Active since Jan 2010

17 Jan 2023, 07:49

3rd application approved still NO PHONE!!!!!!!!!!!!

After my previous review, Vodacom called and we had to redo the entire process, which I did, again for the 3rd time it was all approved and staff was incredibly helpful, then my phone was promised for delivery Monday (yesterday), I called late afternoon to follow up! AGAIN, I was told that the verification call wasn’t done because they couldn’t get hold of me, how is that possible for the 3rd time?

Everyone else could reach me but not VERIFICATION.

THANK YOU AGAIN VODACOM, just when I thought my expectation could not get any lower you sank into a whole new category!

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2023, 07:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team