3GB Data Contra ct

I opened a a 3GB data contract earlier. upon opening the contract i was of the understanding that my line would be capped at 3 GB as is the case with 2 other data lines that i have with Vodacom.<br> <br> Upon going to the Vodastore at Clearwater Mall is realized that i was exceeding the 3GB hence being billed. The agent confirmed that the line was open. I questioned the Agent on the basis that i was of the understanding the the line would be capped. The contract was opened telephonically through Vodacom direct, i requested a copy of my voice contract where the agent categorically advised me that the line was opened. <br> <br> 2 Calls to Vodacom later....they're still escalating, no resolution in sight, yet the case was closed. Tried to speak to Cynthia Kolobe who is apparently the Ops Manager, Lebo (Team Leader) advised that there was nobody other than herself to assist me, she would once again escalate and the call was dropped.