1 reviews | Active since May 2013
3G Data Contract
This is my second review. A consultant claimed to have contacted me in this regard but he has most certainly not. Could you please assign someone willing to assist asap?
Original review:
I was contacted by Vodacom offering me a 3G Data contract and we negotiated 10GB + 10GB (Night) data for R299. The first month I received only 5Gb data. Vodacom then rectified the situation after investigating the recorded tapes and that the 10GB + 10GB (Night) data for R299 was agreed upon. This month I was billed roughly R495 for the first month with 10GB + 10GB. This month (November) the contract is back to only 5GB + 5GB. I believe this to be a breach of contract and if this is not rectified soon I will be contacting the ombudsman
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
