GW
Garreth W

1 reviews | Active since Sept 2016

21 Sept 2016, 15:53

3G Card Data Missing

<p>Signed a contract with Vodacom on the 3 of September, within 10 days 5 gigs of data is gone.<br />no body at the Vodacom store at mall of the south can help me, or Vodacom customer care. no one can tell<br />what I have used the data on, the Huawei 3g Wi-Fi router states I have used 1.3 gig. To cancel the contact that has been open for 18 days Vodacom want to charge me a <br />R3600 cancellation fee. Horrible service.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,