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Zanele D
1 reviews | Active since Apr 2013
25 Oct 2019, 09:54
3G Account headache
I had a 3G contract with Vodacom which I paid well I later lost my job and couldn't pay when I was in a better position this year I mailed their legal department and asked for information to settle the account, this was in March. I didn't get a response this is a debt of R600 so I can settle at any time. As I type this my vehicle finance has been declined because of this. Can someone please contact me so I can settle this account, get a paid up letter and get my record cleared ASAP
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Replies (4)
Vodacom's replyOfficial
25 Oct 2019, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2019, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zanele D's updateReviewer Update
25 Oct 2019, 14:44Noone has called me yet?
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Zanele D's update25 Oct 2019, 14:44
Reviewer Update
Noone has called me yet?
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Zanele D's updateReviewer Update
28 Oct 2019, 09:51Please, can someone call me I need to resolve this, no one is calling me and I am being inconvenienced here? Can professionalism please be exercised here, this is a matter of urgency.
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Zanele D's update28 Oct 2019, 09:51
Reviewer Update
Please, can someone call me I need to resolve this, no one is calling me and I am being inconvenienced here? Can professionalism please be exercised here, this is a matter of urgency.
Vodacom's replyOfficial
06 Nov 2019, 13:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Nov 2019, 13:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team