3D Sim Swap Vodacom

My phone was ******. I went to get a sim swap saturday the 17/10 i was told the system was down and i must come back later. I went back monday the 19/10 i was told the sim swap will be showing in 4-6 hours. The sim swap never worked. I went back the wednesday morning 21/10 and got told the system was down again but they will try in the afternoon and give me a call. No Call back. I went back the wednesday evening and somebody told me the system is down they will try tomorrow and will give me a call to let me know whats happening no calls back. I then called vodacom twice today and finally got a call back from a manager and he told me its out of his hands. I won't mention which branch i am dealing with since I think its actually Vodacom as the company who is giving me problems. In this time i used another phone and bought credit that my contract should be covering. Tomorrow I would have been without a phone for a whole working week. Will Vodacom refund that week from my monthly payment probably not. And since i work in Sales i would have lost a quarter of my income due to not having a phone because of Vodacom but they will still expect a full payment. I expect Vodacom to do something