LP
Laylaa P

1 reviews | Active since Apr 2015

02 Apr 2015, 22:49

36mins before Sipho answered my call

I dialed *** from my cellphone. I needed to cancel a contract that's going to expire within a months time because you need to call 30 days before the contract ends to advise vodacom that you do not want to renew your contract or else they automatically start charging you for a \mobile"that is not even in your possession - this is a terrible policy. I waited 36mims Before Sipho Answerd and assisted me with the cancelation. I have no complaints about Sipho"

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2015, 11:26
Official
Hello Laylaa13,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team