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Magdeline B

1 reviews | Active since Nov 2013

22 Jul 2019, 12:03

36 months contract

I want to upgrade my cellphone contract. To my surprise now vodacom advertised a huawei p30 pro for 36 months for R569. How on earth do you pay a 36 months contract for a phone. I have been a vodacom customer for more than 22 years and in these years 16 years on contract.

Its the 1st time i hear of 36 years contract. A phone lifespan is in good condition or usable condition for atleast 18 if not 20 months of use. How long is the warranty on your 36 months contract?

I think this os the time i meed to part ways with vodacom and look for other servuce providers 9f i meed to be pushed into 36 months contract for a handset.

24 months was good, why did you have to go to such extreme of 36 months.

0
Replies (2)
Vodacom
Vodacom's reply22 Jul 2019, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Jul 2019, 13:06
Official
Good day Magdeline,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

As per discussion, your query has been resolved. 

Regards 

Vodacom Consumer Website Team 

Best regards,