1 reviews | Active since Oct 2013
36 Month contract???
I have been with Vodacom for a long time. I had a iPhone 3GS and it was giving me problems, so I called Vodacom and they said if I spend mor than R800/month every month for more than 13 months, I can get a new phone every 13 months. I then got a new phone, iPhone 4S. After 13 months it was also problematic, then I got a Samsung Galaxy S4. Brilliant phone, I kept it for the whole 24 months and want to upgrade to the new Galaxy S6 Edge. Now was told by Vodacom, beacause I did two premature upgrades in a row, I have a 36 month contract to complete before I can upgrade. I did change to to a Red Advantage contrack about a year ago, without a handset upgrade. I beleive the contract date was restted when I upgraded myt package to Red Advantage, and now I have to keep my S4 for 36 months...Never once have Vodacom told me about downsides to upgrading prematurely. Now all of sudden I hear about how the process works, they record all coversations, they can go listen to all conversations I had with Vodacom! If I had known that my contract would be changed to a 36 month contract I would have rather go buy a cheap Pep stores cellphone to complete my contract term with...
As per our telephonic conversation. Your query has been addressed.
Our apologies for any inconvenience caused.
Kind regards,
Vodacom Consumer Website Tean
Best regards,
As per our telephonic conversation. Your query has been addressed.
Our apologies for any inconvenience caused.
Kind regards,
Vodacom Consumer Website Tean
Best regards,
