TP
Thaven P
1 reviews | Active since Jun 2022
02 Jun 2022, 03:02
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I cancelled a Vodacom contract 2 years ago. I settled the outstanding amount owing on the contract. I submitted the proof of payment together with the cancelation docs to Vodacom. 2 years later they are still debiting my account.
T. PILLAY
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Replies (2)
Vodacom's replyOfficial
02 Jun 2022, 07:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jun 2022, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jun 2022, 10:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and processed the necessary credits. Kindly note that a refund into your bank account will be processed within 7 – 14 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and processed the necessary credits. Kindly note that a refund into your bank account will be processed within 7 – 14 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2022, 10:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and processed the necessary credits. Kindly note that a refund into your bank account will be processed within 7 – 14 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and processed the necessary credits. Kindly note that a refund into your bank account will be processed within 7 – 14 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,