35 days later and no refund done!

Today is the 14th of October, I received an invoice from Vodacom on the 10th of October in which Vodacom wanted to charge me R1700 for a new fibre line. The problem is that they assured free installation and sent an email to my estate saying that they would only start charging customers on the 1st of December!

Needless to say I phoned the helpline and after spending 30 minutes on the phone waiting for somebody to pick up I realized i was getting no help.

I eventually contacted my estate manager and was given the email address of an individual who emailed me confirmation of my incorrect billing and said he would rectify.... come 1 November and Vodacom decided to debit me for the R1700...

I have since had countless emails and calls to various individuals at Vodacom and nobody has assisted!!!

Is this how a service provider is going to treat customers?

I am more concerned that Vodacom could intentionally be keeping my money (as well as any other people who are overcharged) and gaining interest on it!!!

Its been 35 days!!! I am utterly horrified at this experience and call out to Balwin to remove using Vodacom as their internet provider.

We are being forced to use a service provider who is excessively expensive, unable to handle customer complaints and worst of all, is *****ing individuals money and refusing to refund!!

If anybody is reading this, please can you assist in both sending this to an individual at Vodacom that actually works and secondly to Balwin so that we can get rid of this service provider!