NM
Neo M

1 reviews | Active since Nov 2015

28 Sept 2020, 15:11

.

My contract expired August 2020 and I went to campus Square vodacom some time in July 2020 and I was advised that I must phone call center to cancel so I did. August the 20th I phoned again and they said it's canceled but on the 1 September I received airtime and I phoned again and they said it's canceled. On the 20th September they debit my account so today I phoned again and they said they will send me a confirmation by sms with reference but nothing came through. I call them again and they put me on hold till I dropped the phone

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2020, 15:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team