MM
Maria M

1 reviews | Active since Jan 2020

14 Oct 2021, 20:51

***

I had a contract with vodacom and I was owing them for 6 to 8 months, so I was receiving statement every month with zero balance and I wrote them email to ask them about it cause I know I owe them, they phoned me and told me I owe R633,57. On the 12th I went to vodacom store to pay the money and I ask the cashier to check all the balances and she told me is 633.57,so I pay 634 to round it off, so to my surprise on the very same day late around 19:30 my phone had no network coverage and I switched it off and slept, the following day on the 13th my phone was not working the whole day and I phoned vodacom with my daughter phone to inquire about it, I spoke to the lady by the name of nqobile, she told me I canceled my contract the day I was paying and she also told me she's going to contact the contract company for assistance and she'll get back to me with feedback Today at 7 o'clock she did get back to me and to my surprise she told me I must pay 316. 80 to get my number back. My question here is how could vodacom cancel my account without my knowledge and why do I have to pay for my simcard cause all I did I took a contract and port my number to contract and I never cancel my contract. I want them to send me proof of cancelation cause even now I don't have a phone cause they 'decided ' to cancel my simcard, all I want is my number now am using my daughter's phone. I will never took a contract phone with vodacom ever again, taking a contract took away the number that I used since 2008.i took a contract without their Simcard.

0
Replies (2)
Vodacom
Vodacom's reply15 Oct 2021, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Maria M's update15 Oct 2021, 20:04
Reviewer Update
How are they going to reply me cause they cance. Even today I tried pay the R317.80 they can't get my account and the consultant were so surprised about my problem and they gave me this number for contract enquiry which is *** and they don't recognize my number and they hang up. Now I don't no what to do is now 3days without phone and all I want is my number so that I can have peace. I hate vodacom with all my heart and I also blame myself for taking a contract with them😭💔