30days and I still don't have a new phone

<p>On the 13th of June I went to vodacom 4u westgate to buy a new phone I got a S7 edge and an A6 tablet with screen protectors I brought the phone back on the 6th day as I had already spopened to the Samsung guy at vodacom regarding the problem I was experiencing. I was told I just need to upgrade the phone's software so I did that and the problem persisted. So I took it back then the Tuesday they said I could collect it and when I got it back the box was torn and the screen scratched. So since the 20th of June and it is now the 17th of july. Vodacom has my phone nobody wants to take responsibility for the damage to the phone. I have been very patient but I am really starting to get annoyed I want a new phone or my money back.</p>