30 years of disappointment?

Absolutely appalling service. I will try to write this as concise as possible as I am extremely disappointed and angry at this stage. To give a timeline: End of Feb 2024 - Phone ******. SIM swap done same night. Next day SIM swap still not done. That Saturday we went to Vodacom store to find out what is happening they informed us the contract was already expired the previous weekend and the SIM swap was still pending, we were unable to cancel the contract due to the pending SIM swap. What I need you to understand is that at this point we have already been with Vodacom for over 10 years and we have multiple contracts with them. The lady at Vodacom store was very kind and gave us a number we could contact for cancellations and how we could help the process along. I get home quite late so the only chance to go to the shop or contact Vodacom is on a Saturday. Back to the timeline. Every Saturday of March we contacted Vodacom and they said the same thing, we can't cancel because the SIM swap is pending and they will escalate it. 1st Saturday of April we contacted again and it was the same story. 2nd Saturday of April we contacted and once again it was the same story so I sent them an email as well. It's May now and we have had no response and have had to pay almost R 600 every month for a SIM that is not in use. Please think carefully before signing contracts as we are now stuck in multiple contracts with a company that does not give a * about their customers as long as their pockets stay lined with money