CJ
Charl J

1 reviews | Active since Jun 2024

06 Jun 2024, 10:55

30 years of being the worst and most expensive!

0 starts - finally have a flexible contract option (powerflex), but doesn't work with Apple watch cell (despite sales agent confirming it does) and is impossible to cancel the 'flexible' contract. Only self service cancellation allowed via myvodacom app, which errors out despite latest version. All other support channels either redirect to the new vodapay app, which doesnt have any billing/ product administration capability, or to the most useless chatbot I've ever had the displeasure of dealing with. Human support nowhere to be seen or heard, you sit on a call to nowhere. Emails also just not working, noreply inboxes only.

0
Replies (1)
Vodacom
Vodacom's reply06 Jun 2024, 14:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team