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Mmule R

1 reviews | Active since Nov 2015

03 Nov 2015, 20:06

30-Nov-15

hi i have been using my 3g for almost five years and i never have a problem of exceeding a limit but suddenly vodacom declined that i have use the limit of 5825.53 this is ridiculous in a month of October nothing different i have been using my 3g same way why now i have exceeded the limit.I call customer line they keep putting me to wrong department and get cut off. What service is vodacom giving it to their client.and i ask myself why this month off October people complain about the bills which means this is what they plan to the customers that we will tell them they exceeded the limit.i need this contract to be terminate hence the service is not loyal to the customer.and if the service is good i suppose to receive a letter or email to notify me about the debit order. i am not entitled to pay any money stated that i have exceeded the limit.i need this contract to be terminate so i can find another service provider.my monthly payment is 299 not more than.the first time i call them they cannot find my information but they know how to debit the money.I call again and the guy told me the colleaque will call me back hence he is leaving no one call me.

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Replies (3)
Vodacom
Vodacom's reply03 Nov 2015, 20:08
Official
Hello mmulera1,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your query/complaint.

Regards

Consumer Website Team
MR
Mmule R's update09 Feb 2021, 17:44
Reviewer Update
Good afternoon, i have been experiencing a bad service from edgards store shop. I have make the payment using the EFT and i was giving account number via my personal email. The call center agent keep calling that they did not recieved the payment. I sent the email to the collections department to check if they received the payment. I show them the prove however they need the proof from bank which is fine. But no call me and explain to if they recieved my email when they call they asking when i will make the payment. from my side i thought they will allocated my issue to someone to deal with. . I decided to contact my bank and according to them money was paid up into edgards account not too sure why can't they see the payment. The pay was made on the 28/11/2020 and recent payment 31 Jan 2021 both payments was not received by edgards but the transaction was successfull. I even make the payment through the ATM and now i ask myself if that one was received also. Sad part i throw the slip away thinking maybe the payment was recieved. Can edgards give someone to deal with the matter and be resolved before the February payment. Prove has been attached from the bank.
MR
Mmule R's update10 Feb 2021, 15:04
Reviewer Update
The proof has been attached but no one contacted me. So which means they do not bother to resolve my issues.