DH
Dan H

1 reviews | Active since May 2020

27 Apr 2025, 12:53

+30 Minutes to Write & Post a Review Due to Poor/No Network

Due to the intermittent network and LTE connection in my region, it has taken me 20 minutes, 6 page reloads and 6 resubmissions to write and post this review. This issue has been going on for at least 3 weeks now. I have logged numerous faults with the local network team, including the area manager, Neville Townsend. It has gotten worse over time and since 15:00 yesterday (26/04/2025) we have had more down time than up time with the WiFi.

I not only want the issue resolved ASAP (as this is ruining my long weekend and potentially impacting my work), but I want to lodge a serious complaint against the Eastern Cape network team and Neville Townsend for their continued incompetence with resolving a seemingly simple issue!

0
Replies (1)
Vodacom
Vodacom's reply28 Apr 2025, 07:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team