DS
Dumisani S

1 reviews | Active since May 2017

04 May 2017, 21:33

30 GB DATA OVER 3 MONTHS WHAT?

<p>On the 13th March 2017 I app**** for a new vodacom contract online for a HUAWEI Nova + FREE HUAWEI A1 Colour band on a Flexi 150 and the promotion stipulated that I will get 30GB Data over 3 months.</p> <p> </p> <p>The first month I did did not get my promised data and I called vodacom costomer care and I was sent from pillar to post, operators or agents in their centre told me it is not customer care related, it is an after sale problem, and After Sale said it is data division problem, and they said it is Online problem. eventurally after 3 days on the 20th I was given just above 4gb and was told that it is because I took the contract in the middle of the month</p> <p> </p> <p>On April the 1st 10 GB was loaded into my account. Hooray I believe that I will not have a problem no more. Little did I know that come May I will be sent from Pillar to Post once again, I have called all their Customer related divisions and no one is willing to assit. I have also wrote countless emails as well but my cry is falling on deaf ears. </p> <p> </p> <p>I regret the day I took that contract and I urge people to be careful of false adverti*****t by VODACOM.</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply05 May 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team