30 days for a call back??!!

05/12/2015, I ran out of 300mb odd of data in the space of 15 minutes. I phoned 111 and they said they would investigate it and have someone get back to me on the following Monday. 07/12/2015 I phoned 111 again for feedback and I was told the Technicians can only be contacted via Service Requests but they will note my request as urgent. I phoned again 11th & 18th and I was told the same thing again!!! <br> <br> 28/12/2015 I phoned again and was told the same and that a Team Leader would get back to me. I gave them until 16h00 yesterday, 29/12/2015, and I still have had no response! I am livid as my bill is R100 odd over due to me having to purchase data to make up the shortfall of the 300mb odd that just vanished!!! <br> <br> Really guys, get your act together and find a way of contacting Technical, other than a Service Request Note which they clearly do not read, so that they can be taken on for NOT contacting customers even after the Requests are labeled as urgent. <br> <br> This is ridiculous! HelloPeter is the only platform where I seem to get some sort of respond out of Vodacom. I don't see why I have to fight for information due to me. Ref: 1-***