JD
Jolize D
1 reviews | Active since Jan 2018
09 Oct 2024, 02:02
30 days data not deducted from airtime
2 Months ago I chose an option to buy 2.5Gb of data every month (30 days), and I chose to have it deducted from my airtime. I noticed during this 2 monrhs that nothing was deductes from my airtime but was waiting for my latest statement to confirm. And there it was, they have added it to my account!!! R155 X 2 added to my account and NOT deducted from my airtime. I want this fixed IMMEDIATELY wihout any explainig.
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Vodacom's replyOfficial
09 Oct 2024, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Oct 2024, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team