1 reviews | Active since Jul 2011
>30 days and simcard still not active! That must a new record for POOR service!
<p>I purchased a simcard from Incredible Connection in Sandton City on 15 December 2016. The sales consultant, Kwena Tebogo, was extremely helpful and warned me that due to the public holiday (next day), it may take up to 3 days to activate the simcard (preloaded with ~R1000 of data). However, 36 days and 4 visits to Incredible Connection in Sandton later and the matter remains unresolved. Kwena is really trying his best, but it appears the problem is with Vodacom not activating the simcard. I have seen email correspondence Kwena sent Relebohile Lethoba, Sinkie Nkosi at Vodacom and Alice Kuba at Incredible and none of them seem to be doing whatever they are supposed to to resolve this. </p> <p>I sent Incredible Connection an email earlier to make it very clear that if the sim has not gone live later today, I will stop by on my way home today for a full refund. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom Consumer Website Team,
For the record, none of your consultants contacted me to resolve this issue. In the end I returned the simcard to Incredible Connection for a refund after >35 days of it not being activated. So not only did you fail to connect me the first time, you also failed to resolve the issue after escalating it many times, including on this platform.
Thank goodness for a free market system where there are multiple service providers. I got a sim from someone else and it was up and running in under 2 hours!
Dear Vodacom Consumer Website Team,
For the record, none of your consultants contacted me to resolve this issue. In the end I returned the simcard to Incredible Connection for a refund after >35 days of it not being activated. So not only did you fail to connect me the first time, you also failed to resolve the issue after escalating it many times, including on this platform.
Thank goodness for a free market system where there are multiple service providers. I got a sim from someone else and it was up and running in under 2 hours!