NG
Nomfanelo G
1 reviews | Active since Jul 2012
01 Sept 2021, 08:19
30 day notice bull**** on 24 month contract
Cancelled my contract on the 12th of Aug, and was advised it ended on the 8th of Aug hence the extra billing. Contract was confirmed to have been canceled and last debit date to be the 25th of Aug, perfect. To my surprise this morning, i get loaded with the same deals i git with the contract, i call in and get told oh we need a 30 day notice when you cancel so it will only cancel end of Sept. I specifically asked the agent of the dates and nothing was said about this notice, that what is the ****en point of signing a 24month contract that still has a ****** notice period that customers are not told about!!! Would this notice stand it tables were turned?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Sept 2021, 08:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2021, 08:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NG
Nomfanelo G's updateReviewer Update
30 Sept 2021, 10:55So a credit was performed for a disputed invoice on Monday, today is Thursday and the money still has not reflected on my account, so i thought let me call vodacom, to my surprise, the money was credited to "My vodacom account" which account is this because i have no contract with vodacom meaning i have no active account with them. Money gets debited from my account, why not credit it there???? Then i get told a call will be logged to have the money moved from the Voda account to my bank account, had i not called??? i want my credit and i do not have 14 days to wait for it, it did not take that long for it to be debited, can it please be returned with the same grace.
NG
Nomfanelo G's update30 Sept 2021, 10:55
Reviewer Update
So a credit was performed for a disputed invoice on Monday, today is Thursday and the money still has not reflected on my account, so i thought let me call vodacom, to my surprise, the money was credited to "My vodacom account" which account is this because i have no contract with vodacom meaning i have no active account with them. Money gets debited from my account, why not credit it there???? Then i get told a call will be logged to have the money moved from the Voda account to my bank account, had i not called??? i want my credit and i do not have 14 days to wait for it, it did not take that long for it to be debited, can it please be returned with the same grace.