xX
xt X

1 reviews | Active since Jul 2016

25 Jul 2016, 12:32

3 years of struggling to get service

<p>I have been struggling for 3 years to get Vodacom to sort out voice and data service. </p> <p>Here is an excerpt from thee email which I have sent them today:</p> <p> </p> <p>I have tried for 3 years to get Vodacom to fix the Voice and Data service on ********** 288 and ********** 927, and my data ****le ********** 279</p> <p> </p> <p>The service from Vodacom has been the worst I have experienced from any company in my life.</p> <p> </p> <p>Long delays, no replies to calls, visits, emails, and months of delays to get action taken. Now, after 3 years of trying patiently trying, I give up with Vodacom. </p> <p> </p> <p>I now want to know what the terms and conditions are for cancellation of the Vodacom service are so that I can move to another network</p>

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Replies (2)
Vodacom
Vodacom's reply25 Jul 2016, 13:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

xX
xt X's update26 Jul 2016, 07:20
Reviewer Update

Vodacom.............just let me out of my contracts without penalties, that's all i want. If you have had 3 years to sort this out and it has not worked, what are you going to do now?