3 weeks with no line, not their problem

<p>It started 2 months ago when I had my upgrade done. Instead of putting me on a flexi 150 contract they accidentally put me on a open contract. So instead of getting a fixed bill of R399 pm I got a bill of R4300. I put in a dispute, after a week no resolution, but my phone gets blocked on the 3rd of November. I went to several Vodacom shops, spent several hours waiting for help. Nothing! I put my grievance on HelloPeter, and the next day they started helping me. I PAID only what I was supposed to pay only, they wrote off the balance. They contacted me saying that, this is what they have done, but did not unblock my phone. Only after going into the vodashops again did they try to unblock my phone. It is still blocked, even though they say it is not. I have been in contact with them almost every day and they just pull up their shoulders. They tell me to phone customer care, I would if it was possible but my phone can not even do that. When I phoned from my husbands phone on Tuesday the technician was really helpful and tried his best, but at the end he put me through to the accounts department where this person screamed at me, and said that they helped me yesterday already! It is not my device, because my husbands sum works perfectly from my device. With my contract I am supposed to get R150 airtime and 10Gb data once off. They tell me that the only reason my phone does not work is because I have to load airtime. I have now attempted doing that more than 10 times. Even the girls from the Vodashops in Menlyn tried. It does not work. So I have lost the 10Gb data, lost the R150 airtime plus I can not recharge what so ever. Thank you Vodacom for making this the worst month this year. I work from home, no communication = no income for Christmas. MTN CellC, Telekom help me please to get out of this disaster!!!!!</p>