AM
ALI M
1 reviews | Active since Sept 2009
03 Apr 2019, 09:18
3 WEEKS TO REPAIR A PHONE
Nokia was taken in to CRESTA VODACOM[NOT VERY HELPFULL STALL] 16/3/2019. Ten days later when I called again I was informed by the REPAIR CENTRE [NOT VERY HELPFULL PEOPLE] that an engineer will BE STILL APPOINTED two days from the day of my call.WHY DOES IT TAKE 10 DAYS+ TO APPOINT AN ENGINEER?????? few days later I called again if it was allocated and was promissed it would be ready within 2-3 days. Vodacom Social media team called and assured it would be ready before the past weekend..Weekend came and gone and still NO PHONE. Bianca from the SOCIAL tEAM AND PROMISSED TO LOOK INTO THE MATTER AND CALL ME BACK, TODATE no calls INSTEAD A MESSAGE ON FB ...........................another 2-3 days , spares ordered............. WHAT NONSENSE IS THIS!!!!!!!!!!!!!!!!
I DEMAND MY PHONE TO BE REPLACED IMMEDIATELY , BECAUSE ALL I GET IS FALSE PROMISES AND TEN DAYS TO APPOINT AN ENGINEER. In the inerim am using my wife's phone and thus SHE IS COMPLAINING
UNACCEPTABLE SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Apr 2019, 10:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2019, 10:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
ALI M's updateReviewer Update
06 Apr 2019, 21:51The Vodacom social media team DID CALL and apologised and escalated the problem , The service team Manager ,Mathews,called AND INFORMMED me i CAN COLLECT IT , I also received an SMS that the device is at the store. I went to the store on Friday at 18.45 and was told the phone has arrived but a " FURTHER TEST HAS TO BE DONE AND MUST COME BACK ON TUESDAY????
On Saturday Ireceived another SMS inform me that the phone has been exchanged and must be collected at the store ???? I went to the store AGAIN waited for eighty minutes AND NO HELP AT THE STORE, MADE ME WAIT .......................[ WAS IT FOR SPITE ?]
SERVICE STINKS AT CRESTA VODACOM REPAIR SHOP [ALISOM STORE]
I LEFT THE STORE WITHOUT THE PHONE!!!!!!!!!!!!!!
THIS IS SERIOUS , VODACOM STAFF DOES NOT CARE OF CUSTOMER SERVICES.
I have written to the store management and awaiting reply!!!!!!!!!!!!!!!!!!!!!
i am tired of apologies and escalation stories !!!!!!!!!!!!!!!!!!!!!
AM
ALI M's update06 Apr 2019, 21:51
Reviewer Update
The Vodacom social media team DID CALL and apologised and escalated the problem , The service team Manager ,Mathews,called AND INFORMMED me i CAN COLLECT IT , I also received an SMS that the device is at the store. I went to the store on Friday at 18.45 and was told the phone has arrived but a " FURTHER TEST HAS TO BE DONE AND MUST COME BACK ON TUESDAY????
On Saturday Ireceived another SMS inform me that the phone has been exchanged and must be collected at the store ???? I went to the store AGAIN waited for eighty minutes AND NO HELP AT THE STORE, MADE ME WAIT .......................[ WAS IT FOR SPITE ?]
SERVICE STINKS AT CRESTA VODACOM REPAIR SHOP [ALISOM STORE]
I LEFT THE STORE WITHOUT THE PHONE!!!!!!!!!!!!!!
THIS IS SERIOUS , VODACOM STAFF DOES NOT CARE OF CUSTOMER SERVICES.
I have written to the store management and awaiting reply!!!!!!!!!!!!!!!!!!!!!
i am tired of apologies and escalation stories !!!!!!!!!!!!!!!!!!!!!
AM
ALI M's updateReviewer Update
06 Apr 2019, 21:51The Vodacom social media team DID CALL and apologised and escalated the problem , The service team Manager ,Mathews,called AND INFORMMED me i CAN COLLECT IT , I also received an SMS that the device is at the store. I went to the store on Friday at 18.45 and was told the phone has arrived but a " FURTHER TEST HAS TO BE DONE AND MUST COME BACK ON TUESDAY????
On Saturday Ireceived another SMS inform me that the phone has been exchanged and must be collected at the store ???? I went to the store AGAIN waited for eighty minutes AND NO HELP AT THE STORE, MADE ME WAIT .......................[ WAS IT FOR SPITE ?]
SERVICE STINKS AT CRESTA VODACOM REPAIR SHOP [ALISOM STORE]
I LEFT THE STORE WITHOUT THE PHONE!!!!!!!!!!!!!!
THIS IS SERIOUS , VODACOM STAFF DOES NOT CARE OF CUSTOMER SERVICES.
I have written to the store management and awaiting reply!!!!!!!!!!!!!!!!!!!!!
i am tired of apologies and escalation stories !!!!!!!!!!!!!!!!!!!!!
AM
ALI M's update06 Apr 2019, 21:51
Reviewer Update
The Vodacom social media team DID CALL and apologised and escalated the problem , The service team Manager ,Mathews,called AND INFORMMED me i CAN COLLECT IT , I also received an SMS that the device is at the store. I went to the store on Friday at 18.45 and was told the phone has arrived but a " FURTHER TEST HAS TO BE DONE AND MUST COME BACK ON TUESDAY????
On Saturday Ireceived another SMS inform me that the phone has been exchanged and must be collected at the store ???? I went to the store AGAIN waited for eighty minutes AND NO HELP AT THE STORE, MADE ME WAIT .......................[ WAS IT FOR SPITE ?]
SERVICE STINKS AT CRESTA VODACOM REPAIR SHOP [ALISOM STORE]
I LEFT THE STORE WITHOUT THE PHONE!!!!!!!!!!!!!!
THIS IS SERIOUS , VODACOM STAFF DOES NOT CARE OF CUSTOMER SERVICES.
I have written to the store management and awaiting reply!!!!!!!!!!!!!!!!!!!!!
i am tired of apologies and escalation stories !!!!!!!!!!!!!!!!!!!!!