3 weeks to decipher a data depletion problem? UNACCEPTABLE!!!

<p>My data and airtime is constantly being depleted by my iPhone since two months ago, even when the applications I don't use and the wifi assist is switched off. Just recently, R200.00 airtime was finished in less than 5 minutes!</p> <p>I contacted the solutions department and the lady who assisted me advised that she'd logged the call and I'd be contacted within 48 hours. A reference number was also provided. That clearly didn't happen so I called back on the 3rd day only to be told that it takes 17 working days for Vodacom to get back to me regarding the investigation?! Like ***?! Should I have no working phone for the next 3 and something weeks? </p> <p>That is completely unacceptable as I pay timeously every month for a WORKING PHONE! It shouldn't take long to find out where the problem lies so we can deal with the issue accordingly.</p> <p>It's really disappointing especially from Vodacom, I don't think I'll be renewing the contract next year.</p>