3 WEEKS & STILL WAITING FOR AN OBF QUERY TO BE ATTENDED TOO!!!

Being a first time customer I ought to NEVER recommend Vodacom to any1 EVER! i was really impressed with the Vodacom service when signing up for my contract UNTIL.. i had an OBF with the device ive received .Tts going 3 WEEKS & i still dont have my device , you NEVER get feedback all they do is give u a run around & now they claim that the device has been physically damaged.How can a loose device with no mark, not a single cratch or dent be physically damaged??? The device still had its seal intacted & was returned to the tech @ the store in the same condition that ive recieved it ...however after playing around with the device ive picked up its was abit loose & returned it .The tech at the store assesed the device & admitted it was loose & she had to send it to the engineers & now im being told i have to pay as its a physical damage ***? Why should i pay for a loose device? Vodacom doesnt value its clients , they never get back to you... you go to the store they tell you to call in..you call in they ask you to go the store.PLEASE JUST CANCEL MY SERVICES I WOULD RATHER MOVE IT TO TELKOM OR A DIFFERENT PROVIDER