3 weeks still no company contract

I started applying for a contract in a NPO's name at Greenstone branch on 29 January 2015. I supp**** everything needed only to find out that they flagged our company bank account for *****. No one can still provide me an answer.after much nagging and persistence from me I got a phone call from the ***** department and interrogated for 15 minutes and next was my boss the treasurer. After that we were told it was approved. I call the store to confirm to be told that Now we need a letter from the bank to confirm signatories. Send that through wait a day for any feedback only to be told after they phoned HO that a surety now needed to be signed. Arrange that and send it through. Wait another half day for feedback only to finally go to the branch and get them to phone HO and get told they need to change the reference number now and this will take 2 to 4 hours. Call after 4 hours to be told They have a backlog and I must wait till Monday. This is ridiculous. Almost 3 weeks and no further. And I always have to call to get an answer.