3 weeks of waiting for my new phone

I upgraded my contract on 17 February 2022 and still waiting dor my phone to be delivered. My instructions were fro Ram Couriers to deliver after 2pm once I am home from work. Lo and behold, Ram Couriers arrives 2 days in a row before I get home. On the 3rd and 4th day, I was home all day and Ram Couriers didn't pitch. This after I phoned Vodacom at least 3 times a day with not much help. I was told that an option to collect in store can be made available. Here's the catch, Ram Couriers returned my parcel stating ti was not contactable. Vodacom has all the correct details and Ram Couriers and all the incorrect details. How that is possible is a mystery. Now Vodacom MUST wait for R Couriers to update their system and return the phone to Vodacom BEFORE I can attempt to get my phone from a store, through absolutely no fault of mine. I am so very frustrated at the poor service delivery of both companies and nobody taking responsibility for the mess up.

So now, almost 3 weeks later, I still do not have my phone