3 Weeks of Gross Incompetence: Vodacom Fibre & Octotel Mess

I am writing this to express my absolute outrage at the pathetic level of service I have received regarding a fibre installation. What should have been a simple process has turned into a three-week-long saga of repeated mistakes and broken promises.

Despite being an existing Vodacom cellphone contract customer, I have been treated with zero professional courtesy. The errors began immediately when a sales consultant sold me an Openserve contract despite me providing an address serviced by Octotel.

The highlights of this "service" include:

Logistical Failures: RAM Couriers couldn’t deliver my initial router because Vodacom failed to provide my contact number. I had to do the legwork to fix their mistake. Data Entry Errors: Even after providing my lease agreement multiple times, Vodacom failed to capture my full address (omitting my estate name), leading to further delivery delays. The "Double Router" Fiasco: After being told a second, unnecessary router delivery was cancelled, it was delivered anyway. I am now sitting with two routers and the burden of resolving a mistake I didn't make. Vanishing Documents: I have sent my lease agreement three times now. Despite "Syd" and "Abulele" confirming things were being handled, I still have no installation date and no follow-up.

I have been patient for 21 days, but I am officially done. I am cancelling all fibre contracts with Vodacom. It is clear that basic data entry and internal communication are too much to ask from this team. I would rather take my business to a company that actually values its customers and understands how to read a proof of address.

I expect an immediate confirmation of cancellation for all pending fibre orders.