1 reviews | Active since Dec 2010
3 Weeks no feedback
<p>Since the 1st of December I have been unable to call, send a sms or go on the internet. I have logged this with the call centre so many times, send emails explaining and begging for resolve but to no avail. I have so many reference numbers with this same problem, being escalated each time. Promises of "we'll call you back", "they are still working on the problem" are still only that ... promises. How is this possible that after 3 weeks to have not had a single feedback from Vodacom? Paying for a service not receiving. What will I do in emergency situation?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you to Lesley Abels, who was able to connect me within 12 hours. Something nobody else at Vodacom was able to do in 3 weeks. My monthly allocations still havent been allocated ... where is my 75 min, 200 sms's, 200mb I should get every month on my uchoose flexi smart s contract. Come on guys, restore my faith in humanity.
Thank you to Lesley Abels, who was able to connect me within 12 hours. Something nobody else at Vodacom was able to do in 3 weeks. My monthly allocations still havent been allocated ... where is my 75 min, 200 sms's, 200mb I should get every month on my uchoose flexi smart s contract. Come on guys, restore my faith in humanity.