1 reviews | Active since Sept 2018
3 Weeks - No collection scheduled.
A few weeks ago I upgraded online with Vodacom and received my device.
Unfortunately I was not satisfied with the camera of the device so I phoned Vodacom to schedule a return, they informed me that a collection will be scheduled and the device will be collected within 3-9 days.
After a week I phoned Vodacom and a week after that again as I still have not received any communication from the courier company. Vodacom informed me that they will send the courier company an email.
It is now going for the 3rd week and I still have not heard anything from the courier company for the collection of the device.
I need this issue to be sorted out before Friday this week as I will be out of town next week.
I have been a loyal customer to Vodacom for many years and I have multiple contracts with them and I am utterly disappointed in the service I received this past month.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Jan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Jan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)