3 WEEKS LATER ORDER STILL NOT DELIEVRED

3 weeks later still haven't received my order. I placed an order on 2 phones on the 15th of Jan 2025, everything was processed the 17th was told to expect delivery seeing as the delivery was going to happen sooner than expected. I requested change of address to be delivered to a different address and it was confirmed the info will be passed to the courier people. on Monday 20th the skynet tracking was updating with order received, again I phoned vodacom to check address has been changed and this was confirmed. on Thursday 23rd. delivery was sent to the previous address and not the new one . I again called Vodacom to check why address was not changed and was advised it will be checked with skynet and changed. on Friday Skynet called me to check about the new address which i then provided to them and was advise delivery will happen this week . on Monday 27th i check the tracking it shows the order has been returned to Vodacom . now its 3 days later Vodacom still hasn't processed the return and dispatch the delivery again. i call Johannes from Vodacom daily and I keep getting the same stories with no resolution. I have requested for escalation but nothing has happened still