3 weeks later, no phone, cant cancel!

I first logged a compliant captured here: https://www.hellopeter.com/vodacom/reviews/no-response-for-an-upgrade- **********

I received a response 13 days ago and was told that they would get to the bottom of this. Fast forward two weeks later, I still don't have my upgrade. So I called Vodacom hoping that I would get a reason for their silence, but I got the same old scripted response which was no help. After being on hold for some time, I requested to be put through cancellations. Spoke to a gentleman called Zakhele, who could only cancel one of my contracts and told me that I need to call back again to cancel the rest of my contracts in 5 days! Been stuck with an old replacement phone since waiting for my upgrade for the whole month, Could have simply walked into any shop and walked out with a phone.

I have had a contract with Vodacom for years, its sad that it has come to this. Customer service received was below par. I'M DONE.