JE
Jolene E

1 reviews | Active since Apr 2017

03 May 2017, 08:48

3 weeks later and still my cellphone number is 'internet inhibited' - no interest to resolve it

<p>It seems that vodacom has no interest whatsoever in their customers but purely chase profit. It has been one mess up after another since I tried to move from prepaid to contract on 28 March 2017. It is now almost 6 weeks later and the nightmare does not seem to end (see previous reviews). The staff have no respect for customers at all and it seems they will say anything to get us off the line when calling any of the call centres. Presumably to meet KPI's that the organisation have. There seems to be no real interest in resolving queries.</p> <p>My cellphone number is still 'inhibited for internet usage' 3 weeks later. I seriously have doubts as to whether there has been any real effort to resolve this. The last person who called me regarding one of my 'hello peter' queries said he would assist me but then apparently had a issue with his PC . He said he would have to reboot and call me later. There are no words for how appalling I find that since one of my complaints was about this very issue that the agents repeatedly say they will call you and then never do.</p> <p> </p> <p>There are no words to describe the appallingness of service meeted out customers.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 09:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team