3 weeks for fibre installation- Still nothing done !

I app**** for fibre to be installed in my apartment online and the package I chose stated that installation what happened in a week. It’s been three weeks and I still don’t have anything done in my unit. I’ve had to call Vodacom following up with them as if they had a client in all of this. I’ve been neglected but I kept calling. Finally an installer came to check the place out and said a technician needed to come in to assess Because he could not install. The technician came in after I called several times I think about seven times to check with customer care when this technician would be coming in. Again I had to be the one calling in, and following up. When the technician finally came in I thought this was the day I would get fibre installed only for him to tell me that the installer did not do a good job in the first place and she could’ve installed fibre a long time ago. He said he would escalate so that an installer comes in and once again a week has passed and nothing has been said by Vodacom. There is a lady Hazel who had been assisting me from day one and I always have to call her and plead with her for her team to come in to install. Hazel had days where she would try make something happen and on other days where she would just ignore me. Finally she sent me her Team of installers number so I could do her job and arrange for the installers to come in. I have been patient but I have given up. I’m highly disappointed to the point where when all my contract come to an end I will be discontinuing them. I can’t keep calling at this point it feels like I’ve spoken to every Vodacom employees and they have no idea what the hell is going on