3 weeks and still NO feedback

Item: Vodacom
Rating: 1

Three weeks and still NO feedback from Vodacom?

All I get is someone will contact me in "due course". What is due course? It is NOT 3 weeks!

This has nothing to do with the big ***** up so please can someone contact me! Why must we threaten to take further action before someone does their job? come on man, must I really take this to the NCC?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Aug 2017, 13:31

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply29 Aug 2017, 13:31

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's updateReviewer Update

05 Sept 2017, 11:06

I received ONE call from Vodacom and I was in a meeting and NO emails. So numerous is a lie. Please don't lie to me. You can call me again and this time call me until I answer!

's update05 Sept 2017, 11:06

Reviewer Update

I received ONE call from Vodacom and I was in a meeting and NO emails. So numerous is a lie. Please don't lie to me. You can call me again and this time call me until I answer!