3 weeks and still no cellphone upgrade

My business cellphone contract was up for renewal on the 23rd of January, and despite my best efforts I still feel no closer to getting an upgrade. I just want someone to phone me so that this can be resolved.<br> <br> After being bounced around various contacts it seems like the only person who can help me is Bella at [Email Removed] There is no phone number, so everything happens over email, and there are days between each response. When I queried as to why each mail took so long, this was the response (verbatim):<br> <br> \for records