3 weeks and phones are still Suspended.

I'm currently having the worst experience with vodacom in the 15 years of being a contract subscriber. 3 weeks ago I paid my accounts up to date(22/05) and all is good on my side. Phoned vodacom and the lady at accounts said my sim's and phones will be reactivated with in 24 hours. Tomorrow will be week 3. My sim's did activated with in hours but my phones remain suspended. I've been emailing vodacom non stop, but every so often I will get a reply and sending all the info they ask for but that's how far it goes. Sometimes I get a email telling me that they are trying to call me... I don't know if the person on the other side even knows why they can't phone me. I can only be contacted via email. My phones don't work

I don't even know what to do anymore. I checked my phone's again before sending this review.