LV
Lehane V

1 reviews | Active since Apr 2013

09 Dec 2020, 11:09

3 weeks and 3 days... No assistance!

If I could give less than one star I would. It has taken vodacom 3 weeks and 3 days and counting to resolve an issue that I still can't understand what is so difficult. I have emails on emails and I have Facebook messenger proof that goes on for days. That is not taking in consideration the number of phone calls.

I'm at the point where I cannot possible be bother to pay my account as what is the point if you can't use the hardware or the data and the services is non existing.

Vodacom, I've been a client of yours for many years and I stayed because of you always being accommodating.

But 3 weeks and 3days..... That is just abso freaking lutely *******.

People should honestly reconsider when taking up any form of contract with you as the service is **********. Departments are finger pointing each other and you end up buying data out of pocket with a different service provider just to get your work done.

Vodacom you strive to disappoint.

0
Replies (3)
Vodacom
Vodacom's reply09 Dec 2020, 11:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
LV
Lehane V's update09 Dec 2020, 11:16
Reviewer Update
Kindly have them contact me on ***.

LV
Lehane V's update09 Dec 2020, 15:36
Reviewer Update
Not good enough. Here we go again. It is always someone else's problem, someone else that will help.

You know what, that's it.

I'm going to file a complaint in accordance with the CPA.