3 WEEK COMPLAINT UNATTENDED

I wrote a review on vodacom a week or 2 ago, about my experience with vodacom, its been 3 weeks now my problem has not been resolved even now, what is worse is they closed all the reference as if the problem has been resolved but not, after writing a review i got a call asking me about that problem but she never help at all, promised to get back to me, never did, i have been in contact with Karabo and Katleho, and many more, they say they have logged a call with their technicians, i asked as they have seen that has not work what next, i am told thats as far as they can take it, nothing more, it has been 3 weeks, i still bet if this area was Urban the problem could have been attend to a long time ago.