mP
morne P

1 reviews | Active since Apr 2017

05 Apr 2017, 12:23

3 times dead vodacom customer service

<p>Phone call 1: Dear vodacom please send me a quote for contract closure. Yes sure sir will send you email. = no email received.</p> <p> </p> <p>Phone call 2: Me: your're the second person i have tried ,,,please send me a quote. yes sure will do= no email received.</p> <p> </p> <p>phone call 3: Voda: says she be listening in the backround whilst the other vodacom representative helps me out. This guy(Vcom) says he cant help because its the wrong time of the month, so i tell him he should phone me back to organise the quote because i wont phone again. he says he cant, i ask him if he uses a diary then he can jot me in like a pro but unfortunately no can do. then lady in the backround says she will contact me herself . this never happened, no service , 3 times no service.</p> <p> </p> <p>Customer service is void at vodacom. the employees have no skil in serving people who pay for services!</p>

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Replies (2)
Vodacom
Vodacom's reply05 Apr 2017, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Apr 2017, 15:42
Official

Dear Morne

Kindly be advised that feedback has been sent to you via email.

Regards,

RJ