3 months waiting on a upgrade!!!! Sjoe Vodacom does not deliver at all!!

Did the online upgrade on the vodacom website mid October 2022. Selected a package with a few extras, iPhone 14 pro, apple watch, airpods, charger. Let me just mention there was other packages that stated out of stock, so I selected one that is available.

So completed the upgrade. Vodacom phoned me two days later and we did the contract over the phone. They even told me I can expect my package via courier in the following 10 days.

Then 20 October got the sms. Product out of stock. Back order.

Then Vodacom ghosted me!!!!! No communication. I phoned vodacom mid Novenber. They said end of November stock will arrive. Then beginning December I phoned again. Still no stock! So I spend 6 hours on the phone the one day trying to down grade the phone not the package. Talked to do many people. Then a upgrade specialist was dealing with my case and he was supposed to sort the problem and phone me right back, well. A month went pass and still no phone call!!

So seeing that I signed a contact with Vodacom over the phone again when upgrading, please tell me how is it possible to mislead your clients on the website and when speaking to them and lying about when you will receive you upgrade and you get away with it! Still no one has phoned me not even a sms on what is going on. Just nothing until I spend a further 8-10hours on the phone trying to resolve this matter.

Vodacom. Selling stuff and not delivering is bad business!!!! Stop lying to clients!!