3 months waiting for an Evotel fibre migration

Vodacom bought over Evotel.

Evotel was my Internet Service Provider with 24hr support and when I app**** for the Evotel services, within 2 days, I had installation and services.

The Migration from Evotel was supposed to be smooth they said, with minimal interruption. I filled in the paperwork and was supposed to have been migrated to Vodacom on the same package I was on with Evotel. (Which Vodacom does not have [Unshaped and uncapped for a good price]).

What makes it worse is that we can not at the moment use any other Service provider.

For more than two months I have been promised that by this Friday it will be done, and now today they (Vodacom) sends me an email to say I have to wait for next year.

After two months with no internet, how am I to run a business from home, with no internet and how is this minimal interruption from Vodacom.

The service provider who is contracted by Vodacom who has done some installations in the complex is free to do more even through the festive but Vodacom is lazy to just generate a new account and user name and give the service provider go ahead to install. Its not like we want free service, we will pay. If there were other options in the complex other than Vodacom we would have gone for them and probably be happy.

It is unacceptable to wait for three months for connectivity only to be told to wait for a new calender for install, when install is less than 15 minutes work.