3 months waiting for a repair

<p>So ****ed right now. Vodacom has sent my phone back again unrepaired for the third time, claiming we didn't accept the claim. The joke is I have accepted it, I even have the claim number sent by them confirming it, but for some reason it still hasn't been repaired. I have been sitting without my phone for almost 3 months now because of their incompetence. I've had them put the phone down in my ear, I have filled out insurance forms three times, I have been to the shop so many times I've lost track. *** do I need to do to get my phone back in working order? IT WAS JUST A CRACKED SCREEN FFS. They told me it would take 9 days. But no, 3 long months sitting with a ****py phone I was expecting to use for 2 weeks.</p>