3 months turn around time turned into 5 months... Still nothing!

Resigned from a company and used my number for work,hence my number changed to business. I left the company in May 2017 and informed Vodacom of the change, Completed the necessary forms, with 3 months bank statement, payslips etc. I was told that it would take 3 months for it to be change to my name, I inquired why it would take so long, and was told that is procedure. 5 months down the line I am still waiting to get it transferred onto my name, with numerous calls/visits to the store. Only to find out that my documentation was lost, by the person, Noel(if I can remember correctly). The company, I worked for instructed Vodacom to suspend the phone as they were no longer responsible for the accounts, (which I do not blame them for, as it was already 5 months down the line and the phone is still registered under their name. I had to resubmit all the documentation and was promised that in 2/3 working days my phone would be working. Still nothing!!! I am totally frustrated and upset with the terrible service received from Vodacom Mall of the South. :-(