3 Months to FIX a phone

It has been 3 Months since i last saw my phone. An LG G2 has been sent for repairs by me Henro van Rooyen, and i have made piece with the fact that it has gone missing to the Island of the missing Socks. HOW IS IT POSSIBLE, I have been a valid Vodacom customer for at least 7 years, and this is how I'm treated. I have been patiently waiting for over 3 months before writing this post. So im not being unreasonable here!!!!!!<br> <br> My biggest problem is that, ONTOP of my R400 p/m over 24 months i pay an ADDITIONAL R200 of insurace in the case of a broken screen etc.....<br> <br> Vodacom expecded me to pay the screen repair. Its honstly ri****ulous !!!!<br> <br> Can someone at Vodacom please help me to get my phone back? The is a Lovely lady at the Brooklyn Branch with the name Rene, and she has been extremely helpful.. She needs a raise. Actually besides the one lady that had a lengthy Whataspp conversation while I was waiting to be helped, BY HER, the whole shops staff was very helpful. BUT the proof is in the podding, and I am still Phone less..... Wonder how long its going to take vodacom to respond to this letter, I'm rating, since they cant get payed for responding 5 years.... <br>