3 MONTHS still no solution

1 I have 2 contracts and wanted to know when they would be getting upgrades. I was told both were due for upgrade in the same year. 1 in March and 1 in June. I explained that I needed a phone and a tablet put if only 1 contract was going to get an upgrade this year then I need a phone but as both were getting upgraded, I would take a tablet in March and a phone in June.<br> 2. after the 1st month I no longer received call time. I then called back and told them I wanted to change my contract. I didn't need data, I needed call time instead. I was told they could only do this after 3 months.<br> 3. When I asked about getting my phone upgrade in June they told me that i was not going to get an upgrade this year. I then requested that they listen to my original call so that they could change the contract. I was told they would listen to the call and get back to me. Im still waiting.<br> 4. I called back and said I wanted to follow up on my query. They told me they are not aware of any query. They said they would escalate and get back to me. They didn't.<br> 5. I called back and was told they are not going to listen to the call because I only had 14 days to change the contract. Pass the buck much